Privacy Policy

1. Introduction

This Privacy Policy explains how Predict IQ Holdings Pty Ltd (ABN 89 696 793 432) trading as Prescia IQ collects, uses, discloses, stores, and protects personal information. We comply with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles, and the Spam Act 2003 (Cth). This Policy applies to presciaiq.com.au and all sub-brand websites (AdsIQ, BuildPredictIQ, OpsIQ, TradesmanIQ) and related Services.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

3. Information we collect

3.1 Information you provide to us

• Contact details (name, email, phone, business name, role, address)
• Account credentials (username, password hash, profile details)
• Billing information (billing contact, address, ABN)
• Communications, enquiries, call recordings (where notified)
• Information submitted via free intelligence audit, lead capture, or strategy call booking

3.2 Information collected automatically

• Device and browser information (IP address, browser type, OS)
• Usage data (pages visited, time on page, links clicked)
• Cookie and tracking data
• Log data (server logs, error reports)

3.3 Information received from third parties

• Third-party integrations (CRM, advertising platforms, accounting software)
• Business partners and referral sources
• Publicly available sources (LinkedIn, ASIC, ABR)

3.4 Customer-supplied data

Where you use our Services to process data about your customers or employees, you remain the controller of that data. We process it only on your behalf.

3.5 Sensitive information

We do not intentionally collect sensitive information. If you provide it, you consent to its collection for the purpose provided.

4. How we collect personal information

Directly from you when you use our Services, register an account, submit a form, or contact us; automatically through cookies and analytics; and from third parties as described above.

5. Why we collect and use personal information

• Provide, operate, and improve our Services
• Create and manage your account
• Process payments and send invoices
• Respond to enquiries and provide support
• Send service-related and marketing communications (where permitted)
• Conduct analytics and research
• Comply with legal obligations
• Protect against fraud and misuse

6. Disclosure of personal information

We may disclose personal information to our employees and contractors, third-party service providers (hosting, payments, analytics), professional advisers, government agencies where required by law, and prospective buyers in a merger or acquisition. We do not sell personal information.

7. Overseas disclosure

Some service providers are located overseas (US, EU). We take reasonable steps to ensure they handle information consistently with the APPs. By using our Services, you consent to overseas disclosure.

8. Data security

We implement reasonable technical and organisational measures including TLS encryption, access controls, and regular security reviews. No internet transmission is completely secure. Report suspected breaches to privacy@presciaiq.com.au.

9. Retention of personal information

We retain personal information as long as necessary for the purposes collected, to comply with legal obligations, resolve disputes, and enforce agreements. We then destroy or de-identify it.

10. Cookies and similar technologies

We use cookies to keep you logged in, remember preferences, analyse usage, and deliver advertising. You can control cookies through browser settings; disabling them may affect functionality.

11. Direct marketing and the Spam Act

We may send marketing communications where you have consented or as permitted by the Spam Act 2003. Every email includes an unsubscribe link. Contact privacy@presciaiq.com.au to opt out. We process opt-out requests within 5 business days.

12. Your rights: access and correction

You may request access to or correction of your personal information by contacting privacy@presciaiq.com.au. We respond within 30 days and may require identity verification.

13. Privacy rights for non-Australian individuals

If you are in the EEA, UK, or California, additional rights under GDPR, UK GDPR, or CCPA may apply. Contact privacy@presciaiq.com.au.

14. Children

Our Services are not directed to children under 18. We do not knowingly collect information from children. Contact us to request deletion if you believe we have done so.

15. Complaints

Contact privacy@presciaiq.com.au. We acknowledge within 5 business days and aim to resolve within 30 days. Unresolved complaints may be lodged with the OAIC at www.oaic.gov.au.

16. Changes to this Policy

We may update this Policy at any time. Material changes will be notified by email or through the Services. Continued use after the effective date constitutes acceptance.

17. Contact us

Predict IQ Holdings Pty Ltd Trading as Prescia IQ 100 Harris St, Pyrmont NSW 2009 AU Email: privacy@presciaiq.com.au